FAQs

Online Ordering
How can I order through Click & Collect?

You can place an order through Click & Collect via our website and app for a faster collection. You can also repeat previous orders and save your favourite combinations. Download the Five Guys App here.

Is there a Five Guys App?

Yes. You can use our app to order via Click & Collect. You can repeat previous orders and save your favourite combinations for a faster order and collection. Download the Five Guys App here.

What is Curbside Pickup?

Curbside Pickup is our new service which allows you to order via Click & Collect and have your order delivered straight to your car. After you’ve placed your order you will be prompted to set up Curbside Pickup by entering your details. You’ll just need to let us know your car registration, activate geo-location on your phone and we’ll bring your Five Guys to your car when you arrive. Remember to click “I’m here” as geo-location turns off if you close the web page or app on your phone.

Have a question that's not answered here?

Send us an enquiry and we will be happy to answer your question.

Allergens & Dietary Restrictions
Is Five Guys Gluten Free?

We are proud to offer our customers with gluten sensitivity many great options! The only products we offer that contain gluten are our buns, HP sauce, our Malted Milk and Oreo Cookie milkshake mix-ins and the malt vinegar condiment for our fries.

Since Five Guys buns are not gluten free, we offer our customers the option of going bun-less! You may order a burger in a No Bun Bowl or lettuce wrap. We even suggest bringing your favourite gluten free bun with you as it is a pretty simple burger to bun transfer. However, please note that due to food safety concerns, we are unable to prepare your meal with this bun.

Five Guys beef is gluten free, consisting of 100% 80/20 ground chuck with no additives, fillers, or preservatives. Our bacon is gluten free as well. Both are prepared on dedicated grills separate from our bun toasting grills.

Our fries are also gluten free. They are simply fresh cut potatoes soaked in water and then fried in dedicated fryers using 100% refined peanut oil.

While we do all we can to avoid it, there is always a risk of cross contamination. Be sure to use caution! For your convenience, our kitchens are kept open so you may watch your food being prepared.

Do you offer any food which is suitable for vegetarians?

Yes, we serve sandwiches made from our burger buns and vegetables only, without meat patties.

The Veggie Sandwich consists of fresh and grilled vegetables on our signature bun and can be made with or without cheese. It does not contain a patty. Our Grilled Cheese Sandwich is made by turning our burger bun inside out and toasting it with a light layer of mayo on the outside, plus melted cheese. You can add any of our 15 free toppings.

The buns are toasted on a separate grill only used for bread and vegetables, free from any meat products.

Our burger buns include milk and eggs, so they may not be an suitable for all vegetarians or vegans. Our cheese also contains dairy.

Our fries are plain potatoes cooked in peanut oil – both Five Guys and Cajun styles are suitable for vegetarian and vegan diets.

There is always a chance for cross contamination, so we advise checking our allergen and ingredients card at the stores location and letting the team know of any allergens or intolerances so they can advise accordingly. You can see all allergen information here: https://fiveguys.co.uk/allergens

Does Five Guys use Halal meat?

Five Guys does not serve Halal meat.

Do any Five Guys products contain soy or dairy?

Our rolls contain both soy and dairy. Our cheese and milkshakes are dairy products as well.

Why can't we take peanuts outside?

Although it is rare that a casual encounter with peanuts will cause an allergic reaction, we want to limit the risk of someone unknowingly coming into contact with peanuts.

If so many people are allergic to peanuts, why does Five Guys continue to offer them?

Over the past 20 years, peanuts have become part of the Five Guys identity. We by no means want to exclude guests from our stores, but at the same time we would not want to disappoint our peanut eating guests. We make sure that we have signage on our doors and in our restaurants about the fact that we serve peanuts in bulk containers, as we would never want someone to risk their health by coming into our restaurants.

Have a question that's not answered here?

Send us an enquiry and we will be happy to answer your question.

Company Information
Is Five Guys franchising in the UK?

Five Guys is not currently franchising in the UK. However, we will be opening additional corporate owned locations throughout the UK.

How does Five Guys protect against modern slavery and human trafficking?

Please see the attached document for our statement regarding these important issues.

Where can I find Five Guys' Gender Pay report?

The report is now available by clicking here.

Have a question that's not answered here?

Send us an enquiry and we will be happy to answer your question.

Restaurants
What are your hours?

Restaurant hours vary by location. Check the locations page for details.

How do I find out when a new restaurant is opening near me?

Like us on Facebook or follow us on Twitter to get the latest information on new openings.

Does Five Guys accept bookings / reservations?

Five Guys provides counter service only and does not accept bookings/reservations.

Have a question that's not answered here?

Send us an enquiry and we will be happy to answer your question.

Gift Cards & Coupons
Do you sell Gift Cards?

We have physical Gift Cards and eGift Cards available at Five Guys.

Gift Cards can be purchased at any of our UK stores in England, Scotland, and Wales.

eGift Cards can be purchase directly on our website under the ‘Gift Cards’ section: www.fiveguys.co.uk/gift-cards

Where can I spend my Gift Card?

Gift Cards and eGift Cards can be redeemed at any of our UK Five Guys stores across England, Scotland and Wales and can only be used towards the purchase of Five Guys menu items.

Is there a minimum and maximum value for purchasing a Gift Card?

All Gift Cards and eGift Cards have a minimum purchase value of £1 and a maximum value of £250.

How do I receive my eGIft Card after purchasing?

Once payment has been made, you will receive a confirmation email with respect to your order and the eGift Card will be emailed to your chosen receipt at the email address provided by you at check out (on the day of the order or the selected date).

The eGift Card email will contain a digital copy of the gift card, a QR code, the number and pin number.

What happens if I haven’t received my eGift Card?

If you haven’t received an email containing your eGift Card, please check the spam and junk folder of both the buyer and recipient.

If you believe that the email address of the recipient was entered incorrectly, please send us a message on https://fiveguys.co.uk/contact/ under Gift Card Enquires, so we can take a look at this for you.

How can I check my Gift Card balance?

For Gift Cards and eGift Cards, you can check the balance in 2 ways:

  • Presenting it at the till at our UK stores
  • Sending us a message on https://fiveguys.co.uk/contact/ under Gift Card Enquires, along with the relevant details. A member of our team will respond with the details as soon as possible.
Can I top up a Gift Card?

Yes, you can top up your existing Gift Card in-store. Currently, you cannot top up an existing eGift Card online. 

When does my Gift Card expire?

Your Gift Card or eGift Card will be valid from the time it is activated (being the time of purchase) until 24 months after the date of the last use of your Gift Card or eGift Card. 

Upon expiry, any balance remaining on a Gift Card or eGift Card will be cancelled and forfeited, and they can no longer be used.

What if I've lost my Gift Card?

If a Gift Card or eGift Card is corrupted, deleted, lost, stolen, destroyed or damaged or used without permission, Five Guys are not responsible. We cannot replace these Gift Cards.

What happens if my Gift Card cannot be processed in store?

If you have experienced any issues in redeeming your Gift Card or eGift Card, please reach out to us on https://fiveguys.co.uk/contact/ under Gift Card Enquiries so we can take a look for you.

Can I cancel my Gift Card?

We can only issue a cancellation, return or refund of a Gift Card or eGift Card within 14 days of your purchase, provided that you have not used any funds on the card. Please reach out to us on https://fiveguys.co.uk/contact/ under Gift Card Enquires to provide a written notice of your cancellation request.

What are the Gift Card Terms & Conditions?

You can find the full Terms & Conditions here: https://fiveguys.co.uk/gift-card-terms-conditions/

Do you accept One4All or Restaurant Choice Cards?

Yes, we accept both One4All and Restaurant Choice Cards at our Five Guys locations across England, Scotland and Wales. Please inform the team at the till who will be able to process this for you.

Does Five Guys offer coupons or discount?

Five Guys does not offer any coupons or discounts. Heck, employees at the Five Guys can only get free burgers if they are working in the store! Why? We strive to serve the highest quality product possible, at a reasonable price, everyday! We do not discount the price of our product because we refuse to discount the quality of our product.

Have a question that's not answered here?

Send us an enquiry and we will be happy to answer your question.